What if the key to higher retention, stronger loyalty, and increased revenue wasn’t a bigger service menu—but small, intentional moments of luxury? In this episode of Brazen & Bold, Heather Torriente sits down with Louis Hayes-Davies and Victoria Harrington of Daimon Barber to explore how guest experience, education, and skincare-grade haircare can completely transform the way salons and barbershops connect with clients.

What if the key to higher retention, stronger loyalty, and increased revenue wasn’t a bigger service menu—but small, intentional moments of luxury? In this episode of Brazen & Bold, Heather Torriente sits down with Louis Hayes-Davies and Victoria Harrington of Daimon Barber to explore how guest experience, education, and skincare-grade haircare can completely transform the way salons and barbershops connect with clients.

Double Boost Meets Flat Marvel – A Journey Through Vivid Hair, Salon Ownership, and Friendship Heather sits down with longtime friend and Goldwell National Artist Jenna Meulenberg, owner of Ruby Lou Salon, for a conversation that's equal parts inspiring and hilarious. From rebellious piercings in suburban Wisconsin to accidentally winning international competitions, Jenna shares her 21-year journey from receptionist to salon owner and national educator.

In this episode of Brazen and Bold, Lucy Randall—COO of Spark Pro Global—steps in as guest host to spotlight one of the most transformative forces inside Spark: Jude, Spark’s Tech Lead Executive and the mastermind behind our AI systems, chatbots, dashboards, websites, digital audits, and internal efficiency tools.

In this episode of Brazen & Bold, Heather sits down with Paddy Monahan, Chief Product Officer at Phorest Salon Software, to unpack how an engineer from telecoms ended up obsessed with the salon industry—and why talking to customers is still the most powerful technology we have.